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Custom Neon signage

Why should I buy a LED neon light sign from Custom Neon?

Just Neon Signs FAQ

Is Custom Neon Making & Shipping Neon Signs During the Current Crisis?

Absolutely, 100% YES!

Our team is working safely with best-practice social distancing in place, with the majority in home-based offices where they are fully set up to take your calls and fulfil your online orders. Our designers are working overtime to produce custom made LED neon signs, made to order according to your specifications.

Your custom neon sign might take a little bit longer to reach you during this challenging time so please let us know if you need it by a specific date before you order and we can advise accordingly.

The Just Neon team would like to thank you for your orders and support during this difficult time and hope to help you create something special.

Why should I buy a LED neon light sign from Just Neon?

All of our LED neon light signs are handmade from LED neon light tubes that are kid-safe and both economical and ecologically friendly! Some great reasons to choose a LED neon sign from us are:

  • Cheap – We will beat any like for like quote for a customised sign.
  • 12 Months Warranty – All of our signs come with a 12-month manufacturer warranty covering faulty items (indoor use only).
  • Durable – We offer the latest neon flex technology which is stronger and lighter than glass neon.
  • Energy Efficient – Our neon lighted signs are both economical and ecologically friendly. They have low energy consumption and a 50,000+ hours lifespan.
  • Safe – Our custom LED signs are made from neon LED light tubes that are kid-safe. There is no breakable glass, and the LED lights do not heat up so they are safe to touch.
  • Easy to Install – All of our Just Neon lights come with pre-drilled holes for easy hanging & wall mounting.
  • Low Maintenance – Our Just Neon signs are very hardwearing and easy to clean.
  • Lightweight – Our custom designed signs are lightweight and portable, making them perfect as neon signs for weddings, unique signs for bedroom decor, and highly individual gift ideas.
  • Full Control – The remote control with dimmer has an on/off switch and 10 brightness settings. The neon lights can be set to flash with adjustable speeds.

What is a Just Neon sign made from?

Our neon lights, signs, art and lamps are made from high quality LED flex making them different from traditional glass neon. 

LED flex is:

  • Made with PVC & acrylic;
  • Powered by LED lights;
  • Cased in flex rubber tubing.

LED flex neon products are more cost-effective, durable, energy efficient, and safer than glass neon products, while providing an incredible visual impact that is on par with, or even greater than, you get with a traditional glass neon sign.

Our LED neon signs, lights, wall art and lamps are:

  1. Available in a wide range of colours and styles.
  2. Available in a variety of on-trend quotes and aesthetic designs in our Store.
  3. Available as a personalised neon sign.
  4. Available in your own design using our Just Neon sign maker.
  5. Available with clear, coloured, metallic or UV printed backgrounds.
  6. Mounted on your choice of:
  • a rectangular cut out or contoured acrylic backboard
  • an acrylic stand
  • encased in clear acrylic boxes.

How much does a Just Neon sign cost?

Less than you might think! Our handmade neon LED signs, lamps and wall décor are affordable and we are very competitive on price! So competitive in fact that we will beat any like for like quote for a customised sign.

Why are Just Neon signs cheaper than its competitors?

With our signs you will receive the highest quality product on the market, nevertheless you’ll notice our prices are much better than our competitors. If you’re wondering why, the short answer is we don’t mark up our prices as much as other suppliers. This means we can provide more signs at a better price for you.

Where are Just Neon signs made?

Just Neon signs are designed in the South Africa and the USA, and manufactured in China, Los Angeles and Australia. Where your sign will be made depends on your location and the specifications and requirements of your sign.

Why are Just Neon signs safer?

Just Neon signs are made with LED flex. There is no glass in our neon signs. The LED lighting will not overheat and make the signs much more energy efficient than traditional glass neon signs. This is great for the budget and even greater for the planet. Just Neon signs made from LED flex are more durable, easier to transport and are surprisingly light weight. All of our LED flex neon signs have UL certification.

LED Neon Flex vs Glass Neon FAQ

What’s the difference between traditional glass neon and LED neon?

How do the faux neon LED signs differ from the vintage style glass tube signs? Do they compare favourably and which option is preferable for uses such as indoor wall art, outdoor business signage or portable event signs? We examine some of the main differences between glass neon signs and the LED signs that look like a modern version of the iconic vintage signs we’re all so familiar with on our Glass Neon vs LED Neon Signs infographic page.

 

Just Neon Products & Production FAQ

How are Just Neon light signs made?

Just Neon signs are handmade to your approved design using LED flex on an acrylic backing. The materials used are PVC and acrylic. There is no fragile glass that can break, no neon gas, and no mercury.

What is the LED neon flex tube attached to?

Our signs come with an acrylic backboard. You can choose from a variety of options when it comes to this backboard (sometimes the design will determine what backboard is required). The backboard can be cut around the shape so it is contoured and nearly invisible or it can be cut in a desired shape. The backboard color can be clear, metalic, a solid color or UV printed with an image.

What color can I choose?

We have a total of 18 colours (click the colour tab) to choose from. 8 of these are white when the sign is turned off and coloured when the sign is switched on. The remaining 10 colours come with a cover on the tube so that even when the sign is turned off it still shows its colour (just not as bright).

We can also offer a color change option for certain types of signs. Please request a specific quote for this.

What font can I choose?

We offer a whopping great range of 32 fonts including cursive fonts, block fonts and double lined fonts. As far as we know this is the biggest selection offered by any LED neon sign maker. And even better is that we can work with almost any font. If your preferred font isn’t listed on our custom neon sign maker (click the font tab) just contact us with your preferred font and we will make it happen for you!

What if I want a sign that I can’t create using your custom tool?

Our custom sign maker is perfect for creating neon word signs, personalised name signs and neon light quotes. If you are looking for something different, such as a business logo sign, customised open sign, or unique neon artwork, we would love to work with you on a design. We can do almost any font, shape, style and design – turning your vision into a neon masterpiece! Contact us with your ideas now.

Do you offer a free design service?

If you purchase a custom sign we will be happy to offer a design service, offering one or more designs for your approval, at no extra charge. If you have a change of mind and wish to cancel your order before the sign goes into production we will happily offer a refund minus a R1000 design fee to cover our costs. Please note that once a custom sign order is approved and has gone into production we are no longer able to offer a refund.

Are your LED neon lights battery operated or do they plug in?

Most of Custom Neon’s range of neon signs, lights, lamps and wall art plug into a power socket. We do offer battery pack options for very small signs, lights and lamps.

Most Just Neon products come with a 4.9ft transparent cord which plugs into a US certified AC adaptor. The adaptor has an additional 3-6ft of black cable that plugs into the socket. A dimmer and remote control can also be purchased at checkout.

How do I hang / wall mount my neon light?

Hanging your new neon light sign is surprisingly easy.  Just Neon signs weigh 6-11lb on average and include pre-drilled holes on the acrylic backboard.  On average, most signs weigh approximately 6-11lb. Just Neon signs are safe to transport and easy to install.

For wall mounting your new neon light you’ll need one of our Sign Hanging or Wall Mounting kits. You can also do it yourself with hardware store items:

  • Fishing wire (we recommend using heavy duty wire and using a fisherman knot/s)
  • Rope (we recommend securely knotting)
  • Heavy duty removable hooks (We recommend using several removable hooks to hold up to 6-11lb)

Note: The above is a recommendation only. Custom Neon is not responsible for the wall mounting and/or installation of any of our products.

Can I get a LED neon light that will stand up without needing to be wall mounted?

Absolutely, we have several options available:

  1. Neon lights, lamps and sculptures in a clear acrylic box;
  2. Neon lights, lamps and sculptures with an acrylic base to allow for stand-up signs.

What are the backboard options?

Just Neon signs are mounted on an acrylic backboard.  Our team will select the best backboard option based on the design you’ve chosen.  Please let us know if you have a preference and, where possible, we will assist.

The most common options for backboards are shown below:

For all cursive fonts we will use cut around /contoured acrylic backing as shown in Option 1.

For non cursive/basic fonts we will use a rectangle acrylic backing as shown in Option 2.

If you have a preference on what backing is used please let us know during checkout.

Our backing acrylic comes clear as standard however we can provide coloured backboards including Black, White, Metallic  Silver and Gold. We can also offer UV printed backgrounds for multi color, logos, taglines, images or photos. If you have something in mind please ask us.

Do I need a remote / dimmer for my LED neon light?

Our dimmer and remote offers a range of brightness settings, ON & OFF option, and Party Modes which makes the light sign flash, flicker and pulse.

We recommend purchasing the dimmer and remote as it allows you to dim the neon brightness which can help with exposure when taking photos in front of new neon sign or having the neon light as a feature for a photo shoot or wedding.

What are the small marks on my sign?

Because Just neon light signs are handmade there are sometimes small marks on the acrylic or glue marks where the PVC tube holding flexible LED the has been attached to the acrylic. In the rare instance that the marks are evident they are always minor and not visible when the sign is turned on.

Can I use my new light sign outdoors?

Our standard LED neon signs are indoor signs but they are perfectly fine to use outdoors at events, parties, etc… provided they do not get wet. Our standard signs are not watertight and cannot be exposed to wet weather.

We can create beautiful outdoor neon signs on request. Please select “Outdoor” during checkout (for custom signs) or contact us with your requirements. Please note that outdoor signs often feature visible seal marks where the neon has been waterproofed – these are clear and can only be seen when the neon is switched off.

What other types of signs can you do?

We can create indoor and outdoor neon signs, neon business signs, open signs, LED neon lights for home décor, bar signs, neon wall art, weddings, birthdays, events, personalised gifts, and more. We also offer UV printing to complement your neon sign!

What if I want a sign that is only partially neon?

You’ve come to the right place, Custom Neon also offers UV printing, so we can help you with a combination of UV printing and lightweight LED neon!

 

Payment/Shipping/Returns/Warranty FAQ

What are your payment and invoicing T&C’s?

Shop Signs and Products – Payment for all signs and products ordered through the Just Neon online shop is taken at the point of sale. You can choose to pay by EFTor by using a major credit card. In the SA you can also choose to pay in installments using EFT.

 

Create Your Own Neon Signs – Payment for all custom made signs that you design online using our Create Your Own Neon tool is taken at the point of sale. You can choose to pay by EFT or by using a major credit card. In the SA you can also choose to pay in installments using EFT.

 

Bespoke Signs Designed by Us – Payment is required in full before production can begin. Once you have approved a design you will receive an invoice via email which can be paid via Paypal or by using a major credit card. When payment has been made your sign will go into production.

What are the shipping costs?

  • South Africa- We have three flat rate charges for the South Africa depending on the size of the sign you are buying. Shipping costs are added at checkout.
  • The South Africa – please use our website to order.
  • South African – please use our South African website to order.
  • Rest of the world – shipping costs are added at checkout and are calculated according to your country and city.

Standard orders take 1-5 weeks, including shipping.

Express orders take 1-3 weeks, including shipping. Select ‘Rush My Order’ when checking out.

All of our LED neon light signs are handmade. The above lead-times include both the production and delivery of your sign.

Please choose your preferred shipping option at checkout.

For Express orders, please let us know the date that you need your neon to arrive by in the comments section during check out.

Why is the turnaround 3-5 weeks for a standard order?

Custom Neon™ signs are handmade so there is production time on each order.  5 weeks is the maximum turnaround time and most customers receive their Just Neon order within 3 weeks.

If you’re in a hurry please consider choosing the Rush My Order option. For Rush orders we aim to produce and deliver your order within 2-3 weeks. If we are unable to deliver your order within 3 weeks we are happy to refund the difference between the Standard and Rush order shipping cost.

Will I have to pay import or customs duty for my Just Neon sign?

For SA customers Just Neon will pre-pay any import duty that is levied. This means that SA customers should not receive a request for Import Duty. If you have received an Import Duty invoice please scan and send the paid invoice to us at info@justneon.co.za and we will fully reimburse you for the Import Duty paid.

Please note that for all other countries the purchaser is responsible for any import or custom duty charges.

What is your returns policy?

Just Neon SA abides by the Consumer Contracts Regulations which allows SA purchasers a cooling off period from the moment you purchase the product until 14 days after the item is received. Please note that this cooling off period only applies to Made to Order Signs that you have bought online from the Custom Neon SA Shop. It does not apply to any personalised signs. Nor does it apply to any fully customised signs that were designed and purchased using our Create Your Own Sign online tool or that were designed by our team to your specifications.

 

Made to Order Signs from the Shop – entitled to refund (see refund procedures below)
These are signs that have a pre-determined shape/font/size and price. The only thing the customer can choose is the colour(s). Example Neon Peace Emoji

To organise a return and refund on any Made to Order products purchased from our Shop please follow these steps:

  • The return period begins the moment you place the order and ends 14 days after you receive the product(s).
  • Please ensure that the product(s) you wish to return are in their original condition with all packaging, adaptors, etc…
  • Please contact us using this form to let us know what products you wish to return and why. We will then send you full return instructions.
  • Please note that in order to be eligible for a refund all products must be returned within 14 calendar days of the confirmed cancellation.

Return shipping costs:

  • If your sign is faulty Custom Neon will cover the cost of return shipping.
  • If you have changed your mind you will cover the cost of return shipping.

Personalised Signs from the Shop – not entitled to a refund unless faulty
These are signs that have a pre-determined shape and size but the customer is able to choose certain elements such as the name or initials as well as the colour. This may or may not change the price. Example Unicorn Name Sign

 

Just Neon Signs from the Create Your Own Sign online tool or designed by our artists – not entitled to a refund unless faulty
These are signs that are made to the customer’s exact specifications such as the style / font / size / wording / colour / backing / extras / etc…

 

To organise a return and refund on any Personalised Signs or Just Neon Signs please contact us at info@justneon.co.za to let us know which products you wish to return and why, attaching a short video of your sign as well as photos. Please note that we require both a video and photo(s) for diagnostic and quality purposes. If you are not able to provide both a video and photo(s) of the problem then our ability to rectify your issue will be limited. Once we have received all of the required information we will be in touch to try to resolve the issue.

Does my new sign come with a warranty?

Just Neon indoor products include a 1 year warranty which covers electrical components when used appropriately.  Just Neon outdoor products include a 3 month warranty which covers electrical components when used appropriately.

Resolution for faulty signs will be dependent on the source of the fault and will be determined between Just Neon and the purchaser. Just Neon will either fix, replace or refund the product.

If you still have questions we’re happy to help. Just give us a shout and tell us what you need. We look forward to hearing from you.

We Provide the Best CAR DEALERSHIP SIGNAGE IN SOUTH AFRICA

As an Car Dealership Sign manufacturer, Just Neon has 20 years of production experience in this industry.It considers the scope of use and the age of use from the customized product itself, which is higher than the quality and age of the peers.  The age of the auto dealership signs purchased from Just Neon is 3 -5 years, provide customized services, customers can deepen the drawings when they give pictures, and give corresponding reference solutions for different scenarios used by each customer. Since many customers did not produce drawings in the early stage, considering the customers themselves, we also have professional Designers provide free drawings to deepen. For customized products, it is impossible to rely on the pictures of the products to achieve customization requirements, so Just Neon has set up a professional design and production department for customers to learn more about their product requirements

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